Return Policy

Saleable condition items (excluding personalized, engraved or special order product) may be returned for exchange or refund, less shipping charges, within 90 days from your receipt of the order.  Our new line of apparel is decorated at the time of order and cannot be exchanged or returned for credit.  Complete the original form included with your shipment or download a form here, indicate the reason for the return and include the completed form with your return shipment.  Be sure to provide your name, club name / club number (if applicable) and invoice number.  Credit will be issued after we receive the return.

Prepay all return shipments; C.O.D. returns will not be accepted.

If the original shipping carton is received in damaged condition keep original carton and contact us or the shipper within 10 days.

For further or additional information regarding returns or exchanges you may contact us:

By Phone: 

    630-571-5466 or 800-710-7822*.  
    You may reach us during regular business hours: 8:00AM - 4:30PM CST Monday - Friday excluding holidays.
    *Note, this 800 number is limited to U.S. (including Alaska and Hawaii), Puerto Rico, 
    U.S. Virgin  Islands and Canada.  We cannot transfer these calls to other departments. 

Of if you prefer y ou may write, fax or email us:


    Lions Clubs International
    Club Supplies Sales Department
    300 W 22nd St
    Oak Brook, IL  60523-8842


    24 hours a day, 7 days a Domestic / International: 630-571-0964