Help 

Navigating the website
   1. Using the shopping cart
   2. Checkout
 
General information
   1. Contact information
   2. Ordering tips
   3. Special orders 
   4. Substitution 
   5. Taxes
 
Protecting your privacy
   1. Safe shopping guarantee
   2. Privacy policy
   3. What info we collect, how its used
   4. How LCI keeps info safe
   5. Will info ever be distributed or sold
   6. Credit cards accepted
   7. Safe to use credit cards?
 
Using the shopping cart

To add an item to the shopping cart, browse to an item's details page. The Shopping Cart can be accessed at any time by clicking the Shopping Cart link in the Header Navigation area. You may edit, remove, empty, or adjust the quantity on items in your shopping cart.

 
Checkout

To check out, select the "Check Out" button in the shopping cart. You will then be prompted to enter your shipping and billing information. You will have the opportunity to review your entire order before it is submitted.

 
Contact information

An 800 toll-free number is available to place club supply orders only (without engraving or personalization): 800-710-7822. This number is available to Lions in the United States (including Alaska and Hawaii), Puerto Rico, the US Virgin Islands and Canada. It cannot be transferred to other departments.

The Club Supplies Sales Department can also be reached by phone at 630-203-3822, by fax to 630-571-0964, or by e-mail to orderdetails@lionsclubs.org

You may also call the main switchboard at Lions Clubs International at 630-571-5466 and ask to be transferred to the Club Supplies Sales Depatment at extension 3822.

 
Our address

LIONS CLUBS INTERNATIONAL HEADQUARTERS
300 W 22ND ST
OAK BROOK IL 60523-8842
USA

 
Ordering tips
  • To assure delivery for awards presentations in May or June, please submit your orders in March. It will greatly facilitate the handling of your orders if you always provide the catalog numbers, description and sizes of the items along with the quantities desired.
  • Help us keep your cost and our cost down by combining orders for items of less than US$15.00.
  • In stock orders ship within a week plus travel time. In May and June however, when supply orders increase dramatically, please allow an additional two weeks for processing of your order. Adding to an existing order is difficult, especially if a number of days have elapsed since the original was placed. During the "rush" season, it cannot be done. It would always be more expedient to make the add-on a second order.
 
Special orders

If your club is planning a special event and you do not find the exact item listed on the website, e-mail your Club Supplies Sales Department for assistance. Please specify item desired, quantity needed and the approximate price range. Everything possible will be done to procure the item for you or put you in direct contact with a source of supply.

 
Substitution

At times the product you receive may differ from the product shown. Because of unforeseen change in various marketplaces, Lions Clubs International reserves the right to make product substitution when necessary. While it is our goal to never have to do so, there are instances when we have no choice. You can be assured that should you receive a substitute item, it is of value and quality equal to or better than the item being substituted.

 
Taxes

Taxes and shipping charges will be added to the order at the time of billing which follows shipment. Customers outside the US, are responsible for custom/duty and shipping charges.

 
Safe shopping guarantee

What is the Lions Clubs International Safe Shopping Guarantee? The Lions Club International Safe Shopping Guarantee protects you while you shop on the Lions Store, so that you never have to worry about credit card safety.

We guarantee that every transaction you make on the Lions Store will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on the Lions Store.

 
Privacy policy

Click here to view our privacy policy.

 
What info we collect, how its used

When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date or account information if order is placed by an officer. This allows us to process and fulfill your order and to notify you of your order status.

However, credit card information will need to be entered again on subsequent orders since it is not stored for future use on the Lions Store.

 
How LCI keeps info safe

How does Lions Club International protect customer information? When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

 
Will info ever be distributed or sold

Will Lions Clubs International disclose the information it collects to outside parties? LIONS CLUBS INTERNATIONAL does not sell, trade, or rent your personal information to third parties.

 
Credit cards accepted

We accept Visa, MasterCard, and Discover.

 
Safe to use credit cards?

Is It Safe to Pay by Credit Card? You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.