Help 

Navigating the website
   1.Browsing the catalog
   2. Using the search functionality
   3. Personalization
   4. Using the shopping cart
   5. Checkout
 
General information
   1. Contact information
   2. Ordering tips
   3. Special orders
   4. Rings
   4. Substitution
   5. Shipping
   6. Taxes
 
Protecting your privacy
   1. Safe shopping guarantee
   2. Privacy policy
   3. What info we collect, how its used
   4. How LCI keeps info safe
   5. Will info ever be distributed or sold
   6. Credit cards accepted
   7. Safe to use credit cards?
 
Browsing the catalog

The Lions Clubs Supplies Store catalog is divided into categories that are displayed in header navigation area, left navigation bar, and body of the Home page. These categories may contain a number of product sub-categories or actual products.

 
Using the search functionality

Basic Search: the basic search is located in the left navigation bar. Enter the item number or text description to perform a quick search of the catalog.

Advanced Search: the advanced search link is located in the left navigation bar. Selecting the link takes you to the Advanced Search page where you may perform a more targeted search.

 
Personalization

Click here to learn about the personalization process.

 
Using the shopping cart

To add an item to the shopping cart, browse to an item's details page. The Shopping Cart can be accessed at any time by clicking the Shopping Cart link in the Header Navigation area. You may edit, remove, empty, or adjust the quantity on items in your shopping cart.

 
Checkout

To check out, select the "Check Out" button in the shopping cart. You will then be prompted to enter your shipping and billing information. You will have the opportunity to review your entire order before it is submitted.

 
Contact information

An 800 toll-free number is available to place club supply orders only (without engraving or personalization): 800-710-7822. This number is available to Lions in the United States (including Alaska and Hawaii), Puerto Rico, the US Virgin Islands and Canada. It cannot be transferred to other departments.

Additional numbers are Sales at 1-630-571-5466 and fax at 1-630-571-0964.

Club Supplies Sales Department, ext. 255
Export Traffic & Inventory Control, ext. 271
Shipping, ext. 276
Purchasing, ext. 264

Club Supplies & Distribution Division
(630) 571-5466, ext. 252
orderdetails@lionsclubs.org

 
Our address

LIONS CLUBS INTERNATIONAL HEADQUARTERS
300 W 22ND ST
OAK BROOK IL 60523-8842
USA

 
Ordering tips
  • To assure delivery for awards presentations in May or June, please submit your orders in March. It will greatly facilitate the handling of your orders if you always provide the catalog numbers, description and sizes of the items along with the quantities desired.
  • Help us keep your cost and our cost down by combining orders for items of less than US$15.00.
  • In stock orders ship within a week plus travel time. In May and June however, when supply orders increase dramatically, please allow an additional two weeks for processing of your order. Adding to an existing order is difficult, especially if a number of days have elapsed since the original was placed. During the "rush" season, it cannot be done. It would always be more expedient to make the add-on a second order.
 
Special orders

If your club is planning a special event and you do not find the exact item listed on the website, write to your Club Supplies Division for assistance. Please specify item desired, quantity needed and the approximate price range. Everything possible will be done to procure the item for you or put you in direct contact with a source of supply.

Trading Pins- If you would like to purchase Lions Clubs International Trading Pins, please review our trading pin page. For more information, or to place an order, please call 1-800-710-7822.

Friendship Banners- If you would like to purchase Lions Clubs International Friendship Banners, please review our friendship banner page. For more information, or to place an order, please call 1-800-710-7822.

Lioness Supplies- Lioness supplies are still available and can be ordered by contacting Club Supply Sales at 1-630-571-5466 or fax 1-630-571-0964.

Highway Signs- Before you order your signs, we suggest your publicity committee conduct a thorough survey of the number of new signs needed and old signs that need to be replaced. Then, a definite plan should be worked out to keep these signs clean and in a good state of repair. Remember, signs that are well cared for continue to work for you; neglected signs are poor publicity.

 
Rings

PROUDLY WEAR THE LIONS EMBLEM WITH OR WITHOUT YOUR TITLE OF OFFICE.ON AN ATTRACTIVE RING.
Various styles are offered in 10K gold or sterling sliver for men and women with your choice of background stone: black onyx, synthetic ruby and blue spinelle. You may add your office title: President, Past President, Secretary, Past Secretary, District Governor, and Past District Governor.
To enhance the ring add diamond settings: 10 2-point diamonds, 8 2-pt. diamonds or 4 2-pt. diamonds, 2 2-pt. diamonds or 1 17-pt. diamond. We do, however, suggest that you check with your jeweler as to your exact ring size and contact Club Supplies for pricing.

 
Substitution

At times the product you receive may differ from the product shown. Because of unforeseen change in various marketplaces, Lions Clubs International reserves the right to make product substitution when necessary. While it is our goal to never have to do so, there are instances when we have no choice. You can be assured that should you receive a substitute item, it is of value and quality equal to or better than the item being substituted.

 
Shipping
  • Our website utilizes a Verisign SSL certificate which encrypts your personal information.
  • Plaques- Please allow 4-6 weeks. If you personalize caps with your club name, please allow 8 weeks for delivery.
  • Highway Signs- Please allow 10-12 weeks shipping.
  • Whenever possible in the U.S., orders ship UPS. Courier service is used for more economical overseas shipments.
  • Additional charges will be incurred if shipped outside the continental US or if special shipping instructions are requested.
  • In any country where funds are restricted, payment is required in advance, in US, dollars, prior to processing and shipping the club supply request.
  • When you place an order with Lions Clubs International the shipping charges and delivery dates for your order will be based upon the size, destination and availability of your purchase, whether it is in-stock or a special order.
  • Personalization charges are included in the total price.
  • Shipping prices are based on the merchandise value of your order. Add an additional $25.00 if expedited shipping is requested.
  • We will ship orders to locations outside of the continental U.S. provided there is a current address. However, there may be duties and taxes requested locally before delivery.
  • Shipping is not available to a Post Office Box and is not available in all countries.
  • If this poses an obstacle, please call out customer service number at 1-800-710-7822 for assistance or email at orderdetails@lionsclubs.org.
 
Taxes

Taxes and postage will be added to the order at the time of billing which follows shipment. Customers outside the US, are responsible for custom/duty and shipping charges.

 
Safe shopping guarantee

What is the Lions Clubs International Safe Shopping Guarantee? The Lions Club International Safe Shopping Guarantee protects you while you shop at Lions Supplies, so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at Lions Supplies will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Lions Supplies.

 
Privacy policy

Click here to view our privacy policy.

 
What info we collect, how its used

When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date or account information if order is placed by an officer. This allows us to process and fulfill your order and to notify you of your order status.

However, credit card information will need to be entered again on subsequent orders since it it not stored for use in the online store.

 
How LCI keeps info safe

How does Lions Club International protect customer information? When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

 
Will info ever be distributed or sold

Will Lions Clubs International disclose the information it collects to outside parties? LIONS CLUBS INTERNATIONAL does not sell, trade, or rent your personal information to third parties.

 
Credit cards accepted

We accept Visa and MasterCard.

 
Safe to use credit cards?

Is It Safe to Pay by Credit Card? You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.