Navigating the website
1.Browsing the catalog
2. Using the search functionality
3. Personalization
4. Using the shopping cart
5. Checkout |
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General information
1. Contact information
2. Ordering tips
3. Special orders
4. Rings
4. Substitution
5. Shipping
6. Taxes
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Protecting your privacy
1. Safe shopping guarantee
2. Privacy policy
3. What info we collect, how its used
4. How LCI keeps info safe
5. Will info ever be distributed or sold
6. Credit cards accepted
7. Safe to use credit cards?
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Browsing the catalog
The Lions Clubs Supplies Store catalog is divided into
categories that are displayed in header navigation area, left navigation bar,
and body of the Home page. These categories may contain a number of product
sub-categories or actual products.
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Using the search functionality
Basic Search: the basic search is located in the left
navigation bar. Enter the item number or text description to perform a quick
search of the catalog.
Advanced Search: the advanced search link is located in
the left navigation bar. Selecting the link takes you to the Advanced Search
page where you may perform a more targeted search.
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Personalization
Click here to learn about the
personalization process.
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Using the shopping cart
To add an item to the shopping cart, browse to an item's
details page. The Shopping Cart can be accessed at any time by clicking the
Shopping Cart link in the Header Navigation area. You may edit, remove, empty,
or adjust the quantity on items in your shopping cart.
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Checkout
To check out, select the "Check Out" button in the
shopping cart. You will then be prompted to enter your shipping and billing
information. You will have the opportunity to review your entire order before
it is submitted.
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Contact information
An 800 toll-free number is available to place club supply
orders only (without engraving or personalization): 800-710-7822. This number
is available to Lions in the United States (including Alaska and Hawaii),
Puerto Rico, the US Virgin Islands and Canada. It cannot be transferred to
other departments.
Additional numbers are Sales at 1-630-571-5466 and fax at
1-630-571-0964.
Club Supplies Sales Department, ext. 255
Export Traffic & Inventory Control, ext. 271
Shipping, ext. 276
Purchasing, ext. 264
Club Supplies & Distribution Division
(630) 571-5466, ext. 252
orderdetails@lionsclubs.org
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Our address
LIONS CLUBS INTERNATIONAL HEADQUARTERS
300 W 22ND ST
OAK BROOK IL 60523-8842
USA
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Ordering tips
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To assure delivery for awards presentations in May or June, please submit your
orders in March. It will greatly facilitate the handling of your orders if you
always provide the catalog numbers, description and sizes of the items along
with the quantities desired.
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Help us keep your cost and our cost down by combining orders for items of less
than US$15.00.
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In stock orders ship within a week plus travel time. In May and June however,
when supply orders increase dramatically, please allow an additional two weeks
for processing of your order. Adding to an existing order is difficult,
especially if a number of days have elapsed since the original was placed.
During the "rush" season, it cannot be done. It would always be more expedient
to make the add-on a second order.
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Special orders
If your club is planning a special event and you do not
find the exact item listed on the website, write to your Club Supplies Division
for assistance. Please specify item desired, quantity needed and the
approximate price range. Everything possible will be done to procure the item
for you or put you in direct contact with a source of supply.
Trading Pins- If you would like to purchase Lions Clubs
International Trading Pins, please review our trading pin page. For more
information, or to place an order, please call 1-800-710-7822.
Friendship Banners- If you would like to purchase Lions
Clubs International Friendship Banners, please review our friendship banner
page. For more information, or to place an order, please call 1-800-710-7822.
Highway Signs- Before you order your signs, we suggest
your publicity committee conduct a thorough survey of the number of new signs
needed and old signs that need to be replaced. Then, a definite plan should be
worked out to keep these signs clean and in a good state of repair. Remember,
signs that are well cared for continue to work for you; neglected signs are
poor publicity.
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Rings
PROUDLY WEAR THE LIONS EMBLEM WITH OR WITHOUT YOUR TITLE
OF OFFICE.ON AN ATTRACTIVE RING.
Various styles are offered in 10K gold or sterling sliver for men and women
with your choice of background stone: black onyx, synthetic ruby and blue
spinelle. You may add your office title: President, Past President,
Secretary, Past Secretary, District Governor, and Past District Governor.
To enhance the ring add diamond settings: 10 2-point diamonds, 8 2-pt. diamonds
or 4 2-pt. diamonds, 2 2-pt. diamonds or 1 17-pt. diamond. We do, however,
suggest that you check with your jeweler as to your exact ring size and contact
Club Supplies for pricing.
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Substitution
At times the product you receive may differ from the
product shown. Because of unforeseen change in various marketplaces, Lions
Clubs International reserves the right to make product substitution when
necessary. While it is our goal to never have to do so, there are instances
when we have no choice. You can be assured that should you receive a substitute
item, it is of value and quality equal to or better than the item being
substituted.
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Shipping
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Our website utilizes a Verisign SSL certificate which encrypts your personal
information.
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Plaques- Please allow 3-6 weeks. If you personalize caps with your club name,
please allow 3-6 weeks for delivery.
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Highway Signs- Please allow 12-14 weeks shipping.
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Whenever possible in the U.S., orders ship UPS. Courier service is used for
more economical overseas shipments.
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Additional charges will be incurred if shipped outside the continental US or if
special shipping instructions are requested.
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In any country where funds are restricted, payment is required in advance, in
US, dollars, prior to processing and shipping the club supply request.
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When you place an order with Lions Clubs International the shipping charges and
delivery dates for your order will be based upon the size, destination and
availability of your purchase, whether it is in-stock or a special order.
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Personalization charges are included in the total price.
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Shipping prices are based on the merchandise value of your order. Add an
additional $30.00 if expedited shipping is requested.
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We will ship orders to locations outside of the continental U.S. provided there
is a current address. However, there may be duties and taxes requested locally
before delivery.
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Shipping is not available to a Post Office Box and is not available in all
countries.
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If this poses an obstacle, please call out customer service number at
1-800-710-7822 for assistance or email at
orderdetails@lionsclubs.org.
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Taxes
Taxes and postage will be added to the order at the time
of billing which follows shipment. Customers outside the US, are responsible
for custom/duty and shipping charges.
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Safe shopping guarantee
What is the Lions Clubs International Safe Shopping
Guarantee? The Lions Club International Safe Shopping Guarantee protects you
while you shop at Lions Supplies, so that you never have to worry about credit
card safety. Period.
We guarantee that every transaction you make at Lions
Supplies will be 100 percent safe. This means you pay nothing if unauthorized
charges are made to your card as a result of shopping at Lions Supplies.
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Privacy policy
Click here to view our privacy policy.
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What info we collect, how its used
When you order, we need to know your name, e-mail address,
mailing address, credit card number and expiration date or account information
if order is placed by an officer. This allows us to process and fulfill your
order and to notify you of your order status.
However, credit card information will need to be entered again on subsequent
orders since it it not stored for use in the online store.
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How LCI keeps info safe
How does Lions Club International protect customer
information? When you place orders or access your account information, we offer
the use of a secure server. The secure server software (SSL) encrypts all
information you input before it is sent to us. Furthermore, all of the customer
data we collect is protected against unauthorized access.
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Will info ever be distributed or sold
Will Lions Clubs International disclose the information it
collects to outside parties? LIONS CLUBS INTERNATIONAL does not sell, trade, or
rent your personal information to third parties.
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Credit cards accepted
We accept Visa and MasterCard.
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Safe to use credit cards?
Is It Safe to Pay by Credit Card? You can safely enter
your entire credit card number via our secure server, which encrypts all
submitted information.
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